We want you to be completely satisfied with your purchase from Noziya. in. If for any reason you are not satisfied, we will gladly accept returns within 10 days of the delivery date under the following conditions:
Money will be refunded to your bank account within 3 working days
- Return Eligibility:
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Products that are not eligible for return include [list any exceptions, like perishable goods or personalized items].
- Return Process:
- Contact our customer service team at noziyafurniture@gmail.com to initiate a return.
- Please provide your order number and reason for return.
- Our team will provide you with a return shipping label (if applicable) and instructions for returning the item.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
- Refund Process:
- Once we receive your return, our team will inspect the item(s) and process your refund within 3 business days.
- Refunds will be issued to the original method of payment.
- Exchanges:
- At this time, we do not offer direct exchanges. If you need a different size, color, or product, please initiate a return and place a new order.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or issue a refund as quickly as possible.